Legal
Terms of service
The plain-language agreement between you and VITU. Read it before you book.
Bookings before launch
A booking is free and is not a purchase: nothing is charged online. It reserves a VITU Care watch and the early-access offer (15% off the device and 2 extra months on your first year of membership) in your name. We will contact you with the final price, the payment options and the setup date before you pay anything, and you may cancel at any time before setup with no obligation. We deliver only once PTA type approval is in place.
What VITU Care is, and is not
VITU Care is a personal emergency response service: a wearable that reaches the family contacts you configure, and an app that shows device status and last reported location. It is not a medical device, an ambulance service, or a guarantee of safety. Location reports can be delayed or imprecise indoors; calls depend on mobile network coverage; the device must be worn and charged to work. You and your family circle decide how to respond to an SOS.
Membership
Membership is billed yearly in advance and includes the connectivity line, the family app, setup, support and the hardware care described on the pricing page. If you cancel, unused full months are refunded pro rata.
The device
The device is yours once paid for. It carries a 12-month warranty against manufacturing faults; we swap faulty units. Damage from drops, water beyond splash resistance, or misuse is not covered. The SIM inside remains VITU’s and works only with an active membership.
Fair use
The device and app are for the wearer and their family circle. Using them to track anyone without their knowledge and consent is prohibited and will end the membership.
Availability
VITU Care is sold only where our network partners provide coverage and only once applicable approvals (including PTA type approval) are in place. We may decline or delay a booking where coverage is inadequate.
What the service depends on
VITU Care works through systems VITU does not control: the mobile networks (Zong, Jazz and the networks of the people being called), electricity to charge the watch, GPS, Wi-Fi and cell signals for location, and the phones and availability of the family circle. Calls and alerts can fail or be delayed when any of these is unavailable, for example during network or power outages, operator maintenance, poor indoor coverage, or when the watch is not worn, not charged or switched off.
Liability
To the extent permitted by law, VITU is not liable for any loss, injury or damage arising from: network or power outages, service interruptions by mobile operators, delayed or failed calls or alerts, inaccurate or delayed location, the device not being worn, charged or kept in coverage, events outside VITU’s reasonable control (including natural disasters, strikes and government orders), or decisions taken by the family circle in response to an alert. In every other case VITU’s total liability for any claim is limited to the membership fees paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under the laws of Pakistan.
Governing law
These terms are governed by the laws of Pakistan. Disputes are handled by the courts of Lahore.
Contact
Questions about these terms go to the contact details on this site.