Legal
Data handling: who sees your parent’s location
The short version of what happens to your parent’s location and SOS data.
The path your data takes
- The watch sends status, battery, location and SOS events over the mobile network.
- They arrive at servers VITU operates. The device manufacturer’s cloud is not in the path.
- The GetVitu app shows them to the family circle you configured.
What is stored
| Data | Kept for | Who sees it |
|---|---|---|
| Location reports | 90 days, then deleted | Family circle |
| SOS events and call log | 12 months | Family circle, VITU support |
| Battery and connection status | 30 days | Family circle, VITU support |
| Account and billing | Membership + legal retention | Paying member, VITU billing |
| Support conversations | 12 months | VITU support |
What we never do
- Sell or share location data with advertisers or data brokers.
- Show one family’s data to another.
- Use the microphone except during a call the wearer or the circle started.
Security
Data is encrypted in transit between the watch, our servers and the app, and at rest on our servers. Access by VITU staff is logged and limited to support and setup tasks.
Deleting your data
Cancel the membership and ask us to delete; we remove device and location data within 90 days. Billing records are kept only as long as Pakistani law requires.