Legal
Privacy policy
What we collect, why, and who can see it. Written for families, not lawyers.
Who we are
VITU (getvitu.com) provides the VITU Care wearable and the GetVitu family app in Pakistan. This policy covers the website, bookings made before launch, and the service once you become a member.
What we collect when you book
Your name, a WhatsApp number or email address, the city and (if you give it) the area where your parent would use VITU, whether your parent uses a smartphone, the plan and number of watches you choose, and anything you tell us in the form. We use this to contact you about your booking and payment options, plan the setup visit and honour the early-access offer, and for nothing else.
What we collect as a member
- Account details: names and contact numbers of the family circle you set up, and billing details for the paying member.
- Device data: connection status, battery level, location reports, and SOS events from the watch. This is the service; without it the app has nothing to show.
- Support messages: what you send us on WhatsApp or email.
Who can see device data
Only the family circle you set up in the app, VITU staff when they help you with setup or support, and partner organisations you have explicitly added (for example a home-care agency you work with). We do not sell data and we do not share it with advertisers.
Where it is kept
On servers VITU controls. We do not route device data through the device manufacturer’s cloud. See Data handling for detail.
How long we keep it
Booking details until you tell us to delete them, or until the booking is cancelled or completed. Member data for as long as you are a member, then deleted within 90 days of cancellation unless the law requires us to keep billing records longer.
Your choices
Ask us to show, correct or delete your data at any time via the contact details on this site. You can remove any member from the family circle in the app. Location reporting can be paused by the wearer or the circle.
Cookies and analytics
The website uses analytics (Google Analytics and the Meta pixel) to understand which pages and ads bring families to us. These do not receive your booking form contents, device data or location data.
Changes
We will post changes here with a new date, and tell members in the app if a change affects them.