21 questions
What families ask first.
Short, honest answers about the watch, the app, the price, and what VITU is not.
Questions
Ask us anything else.
If yours isn’t here, send it with your booking and we’ll answer it.
What is VITU Care?
An SOS wearable for elderly parents with its own 4G line, plus the GetVitu app for the family. One press on the wrist reaches the family contacts you chose, and the app shows connection, battery and last reported location.
Is there a monthly fee?
No monthly bills or top-ups. You pay once for the device and once a year for the membership, which covers the SIM, the family app, setup and support.
What do I get if I book before launch?
15% off the device price and 2 extra months of service free on your first year (14 months for the price of 12). Booking costs nothing: we contact you with payment options, and you can cancel any time before setup.
Do I pay anything now?
No. You pay nothing today. We’ll share the full price before you decide.
Does my parent need a smartphone?
No. The watch has its own cellular connection (a Zong or Jazz M2M SIM is included), so it works whether or not your parent uses a smartphone. The app is for you and your family.
My father only uses a keypad phone. Does that matter?
No. VITU Care works on its own line, so your parent can keep the phone they already use. In an emergency, one button on the wrist is quicker than finding and unlocking any phone.
What happens when they press SOS?
The family contacts you chose during setup are reached, and their last reported location shows in your app. We test the whole flow with you before everyday use. VITU is not an ambulance or emergency-dispatch service.
Is VITU a GPS tracker for elderly parents?
Yes. It uses GPS, Wi-Fi and cell-tower positioning, and sends the last reported location to your app with a timestamp.
Can my parent call me from it?
Yes. Two call buttons reach two chosen family numbers, and the family can call the device.
Does it detect falls or measure heart rate or blood pressure?
Not in the first version. VITU Care does one job: reaching your family fast. We will add health readings only after testing them against medical devices, because a wrong “normal” reading on Abbu’s wrist is worse than none. Fall detection and heart readings are planned for VITU Care Plus in 2027.
Is VITU PTA approved?
PTA type approval is in progress. We will sell and deliver VITU Care only once it is approved, and we will publish the approval when it arrives.
Which network does it use?
Each watch has its own Zong or Jazz M2M SIM, included in the membership. There is nothing to recharge. We check coverage at your parent’s home before setup.
How is VITU different from a kids’ GPS watch or a SIM smartwatch?
Those are gadgets you set up and keep running yourself, and many are built for children. VITU Care is a service: its own line, a family app, a setup visit with a live SOS test, and WhatsApp support from a team in Pakistan.
How long does the battery last?
Several days in normal use. We confirm the exact figure for your parent’s settings at setup, and the app shows battery level so you know when to charge.
I live abroad. Can I book for my parents?
Yes. Use your international WhatsApp number or email, tell us your parent’s city, and we arrange the setup visit with them in Pakistan. See the Families abroad page.
Can I give VITU to my parents as a gift from abroad?
Yes. Pay in USD, and we call your parents to arrange the setup visit. See the Families abroad page.
Which cities do you cover?
We launch in Lahore, then Karachi and Islamabad. Book from any city; we’ll tell you when yours opens.
Who sets it up?
A VITU person visits, fits the band, adds the family circle to the app and runs a live SOS test with everyone. Outside launch cities we send a setup kit and guide you on WhatsApp.
What if the device breaks?
Membership includes support on WhatsApp and a replacement band. Device faults within warranty are swapped. Full terms are on the Terms page.
Where is my family’s data kept?
On servers VITU controls, not a third-party cloud. Location, battery and SOS events are visible to the family circle you set, to VITU support when helping you, and to any care partner you add. See the Data handling page.
Can a home-care agency use VITU?
Yes. We are starting a small partner pilot with home-care agencies and elder-care centres. See the Partners page.
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